Términos y Condiciones de Venta

1. Purpose

These Terms and Conditions of Sale define the rights and obligations of SAS Quetzalli and its customers in connection with the online sale of tequila products and related products offered through the website.

SAS Quetzalli reserves the right to modify these CGV at any time. The applicable version is the version published on the website at the time the order is placed.

2. Products

SAS Quetzalli offers premium tequila products produced and marketed in accordance with applicable regulations.

Product descriptions, characteristics, images, prices, and availability are presented on the website as accurately as possible.

However, minor variations may occur, particularly due to:

• Handmade elements of certain products;
• Artisan packaging characteristics;
• Screen display differences;
• Product availability changes.

Such variations do not affect the essential characteristics or quality of the products.

3. Alcohol Sales and Age Requirement

The sale of alcoholic beverages is subject to legal age restrictions.

By placing an order on the website, the customer confirms that they are at least 18 years old and legally permitted to purchase alcohol under applicable law.

SAS Quetzalli reserves the right to refuse or cancel any order where there is reasonable doubt regarding the customer’s age or compliance with applicable alcohol regulations.

The customer acknowledges that alcohol abuse is dangerous to health and that alcoholic beverages must be consumed responsibly.

4. Geographic Area of Sale

Products are available for delivery in:

• France;
• Countries within the European Union where delivery is legally permitted.

SAS Quetzalli reserves the right to refuse orders where delivery is prohibited by applicable regulations, including restrictions relating to alcohol transportation or importation.

5. Orders

Customers may place orders through the website by following the online purchasing process.

The ordering process includes:

• Selection of products;
• Review of cart contents;
• Confirmation of delivery information;
• Selection of payment method;
• Acceptance of these Terms and Conditions of Sale;
• Confirmation and payment of the order.

Once payment has been successfully completed, the customer receives an order confirmation by email.

The sales contract between SAS Quetzalli and the customer is concluded upon confirmation of the order.

SAS Quetzalli reserves the right to refuse or cancel an order in cases including:

• Product unavailability;
• Suspected fraud;
• Incorrect pricing due to technical error;
• Failure to meet legal requirements for alcohol purchase.

In such cases, any payment already received will be refunded.

6. Prices

Prices displayed on the website are indicated in euros (€), including all applicable taxes (VAT).

The price applicable to an order is the price displayed at the time the customer places the order.

Prices do not include delivery charges unless otherwise stated.

Delivery costs are displayed before order confirmation.

SAS Quetzalli reserves the right to modify prices at any time. Price changes do not affect confirmed orders.

7. Payment

Payment must be made at the time the order is placed.

SAS Quetzalli accepts payment through:

• Bank cards;
• Digital wallets.

Payment services may include:

• Shopify Payments;
• Stripe;
• PayPal;
• Apple Pay;
• Google Pay.

Payment information is processed securely by third-party payment providers.

SAS Quetzalli does not have access to or store complete payment card details.

The order is only considered confirmed once payment has been successfully received.

8. Delivery

Products ordered through the website are delivered to the delivery address provided by the customer during the ordering process.

SAS Quetzalli delivers orders within France and eligible European Union countries.

Delivery times provided on the website are indicative and may vary depending on:

• Product availability;
• Delivery destination;
• Carrier delays;
• Circumstances outside SAS Quetzalli’s control.

SAS Quetzalli will make reasonable efforts to ensure that orders are delivered within the indicated timeframe.

In the event of a significant delay in delivery, the customer may contact SAS Quetzalli at:

info@quetzallitequila.com

Where applicable, the customer may exercise their rights in accordance with applicable consumer protection laws.

9. Shipping and Delivery Costs

Delivery costs are calculated based on:

• Delivery destination;
• Order weight;
• Shipping method selected.

The applicable delivery costs are displayed to the customer before final confirmation of the order.

Any applicable customs duties, taxes, or charges arising from delivery outside France remain the responsibility of the customer where applicable.

10. Transfer of Risk

In accordance with applicable consumer protection laws, the risk of loss or damage to products transfers to the customer once the customer, or a third party designated by the customer, takes physical possession of the products.

Where the customer selects a carrier independently of the delivery options offered by SAS Quetzalli, the risk may transfer upon delivery of the products to that carrier.

Customers are encouraged to inspect packages upon delivery and report any visible damage to the carrier and SAS Quetzalli as soon as possible.

11. Right of Withdrawal

In accordance with applicable European consumer protection laws, customers generally have the right to withdraw from a purchase within 14 days from the date of receipt of the products.

To exercise the right of withdrawal, the customer must notify SAS Quetzalli of their decision before the end of the withdrawal period by contacting:

info@quetzallitequila.com

The customer may use any written communication clearly expressing their decision to withdraw.

12. Conditions for Returns

Returned products must meet the following conditions:

• The return request must be made within 14 days of receipt of the order;
• Products must be unopened and sealed;
• Products must remain in their original condition;
• Products must include original packaging and accessories where applicable.

Due to the nature of alcoholic beverages, opened, partially consumed, damaged, or unsealed bottles cannot be accepted for return.

Products returned without meeting these conditions may not be eligible for reimbursement.

13. Return Procedure

Before returning any product, customers must contact SAS Quetzalli at:

info@quetzallitequila.com

The customer will receive instructions regarding the return process.

Products must be returned using appropriate packaging to prevent damage during transportation.

Unless the product is defective or incorrect, return shipping costs are the responsibility of the customer.

SAS Quetzalli recommends using a tracked delivery service when returning products.

SAS Quetzalli is not responsible for products lost or damaged during a return shipment initiated by the customer.

14. Refunds

Where a valid withdrawal request has been accepted, SAS Quetzalli will refund the customer for the eligible amounts paid, including the original standard delivery costs where required by applicable law.

Refunds will be processed using the same payment method used for the original transaction unless otherwise agreed with the customer.

SAS Quetzalli may delay reimbursement until the returned products have been received or until the customer provides proof of shipment, whichever occurs first.

Refunds will not include:

• Additional delivery costs resulting from the customer selecting a more expensive delivery option;
• Return shipping costs where the customer is responsible for the return;
• Products that do not meet the return conditions described above.

15. Defective or Incorrect Products

If a customer receives:

• A damaged product;
• An incorrect product;
• A product that does not conform to the order;

the customer must contact SAS Quetzalli as soon as possible at:

info@quetzallitequila.com

The customer should provide:

• Order number;
• Description of the issue;
• Photographs where relevant.

SAS Quetzalli will review the request and provide an appropriate solution in accordance with applicable consumer protection laws.

16. Legal Guarantees

Customers benefit from the legal guarantees applicable under French and European consumer law, including:

• The legal guarantee of conformity;
• The legal guarantee against hidden defects.

These guarantees apply independently of any commercial warranty offered by SAS Quetzalli.

Customers may exercise their legal rights by contacting:

info@quetzallitequila.com

17. Customer Responsibilities

Customers are responsible for:

• Providing accurate information during the ordering process;
• Ensuring delivery information is correct;
• Maintaining confidentiality of communications relating to their orders;
• Ensuring that the purchase complies with applicable laws in their country of residence.

SAS Quetzalli cannot be held responsible for delays or delivery failures resulting from incorrect information provided by the customer.

18. Intellectual Property

All elements available on the website, including but not limited to:

• Brand name;
• Logos;
• Images;
• Texts;
• Product descriptions;
• Graphics;
• Designs;
• Visual elements;

are protected by intellectual property laws.

Any reproduction, use, modification, or distribution of these elements without prior written authorization from SAS Quetzalli is prohibited.

19. Personal Data

Personal data collected during the ordering process is processed in accordance with SAS Quetzalli’s Privacy Policy, available on:

https://quetzallitequila.com

SAS Quetzalli processes personal data for purposes including:

• Order processing;
• Payment management;
• Delivery;
• Customer service;
• Legal compliance;
• Marketing communications where consent has been provided.

Customers may exercise their rights regarding their personal data by contacting:

info@quetzallitequila.com

20. Force Majeure

SAS Quetzalli shall not be held responsible for any failure or delay in performing its obligations resulting from events beyond its reasonable control, including:

• Natural disasters;
• Strikes;
• Transport disruptions;
• Supply chain interruptions;
• Government restrictions;
• Technical failures.

SAS Quetzalli will make reasonable efforts to inform customers of significant delays caused by such events.

21. Limitation of Liability

SAS Quetzalli shall not be held liable for any indirect damages resulting from the use of the website or the purchase of products, including loss of business, loss of opportunity, or loss of data, except where such limitation is prohibited by applicable law.

SAS Quetzalli shall not be responsible for:

• Improper use of products by the customer;
• Consumption of alcoholic beverages in violation of applicable laws;
• Damage resulting from failure to follow product instructions or recommendations;
• Delays or failures caused by third parties, including carriers or payment providers;
• Website interruptions caused by technical issues beyond its reasonable control.

Nothing in these Terms and Conditions of Sale limits or excludes any mandatory legal rights granted to consumers under applicable French or European law.

22. Website Availability

SAS Quetzalli makes reasonable efforts to ensure that the website is accessible and operational at all times.

However, access to the website may occasionally be interrupted due to:

• Maintenance operations;
• Technical updates;
• Security measures;
• Network or hosting issues;
• Events beyond SAS Quetzalli’s control.

SAS Quetzalli cannot guarantee uninterrupted access to the website and shall not be liable for temporary unavailability.

23. Applicable Law

These Terms and Conditions of Sale are governed by French law.

Where mandatory consumer protection provisions provide otherwise, consumers residing in another European Union country may continue to benefit from the mandatory protections granted by the laws of their country of residence.

24. Dispute Resolution

In the event of a dispute relating to an order, customers are encouraged to first contact SAS Quetzalli in order to seek an amicable resolution.

Customers may contact SAS Quetzalli at:

info@quetzallitequila.com

If an amicable solution cannot be reached, customers may seek assistance through applicable dispute resolution mechanisms available under French and European consumer law.

Consumers residing in the European Union may also use the European Online Dispute Resolution platform where applicable.

25. Consumer Mediation

In accordance with Articles L.611-1 et seq. and R.612-1 et seq. of the French Consumer Code, any consumer has the right to use, free of charge, a consumer mediator to seek an amicable resolution of a dispute with a professional. Quetzalli SAS is a member of the mediation scheme of CM2C, Centre de la Médiation de la Consommation de Conciliateurs de Justice: CM2C, 49 rue de Ponthieu, 75008 Paris, France, website: www.cm2c.net. The mediator may only be contacted after the consumer has first attempted to resolve the dispute directly with Quetzalli SAS by written complaint sent to info@quetzallitequila.com. Claims may be filed online at www.cm2c.net or by post at the address above.

26. Extended Producer Responsibility

Quetzalli SAS is a member of the Adelphe eco-organisation (client no. A9200318) for the end-of-life management of its packaging. Unique identification number in the French national producer register (household packaging and graphic papers), issued by ADEME: FR502561_01UNYM.

27. Changes to These Terms and Conditions of Sale

SAS Quetzalli reserves the right to modify these Terms and Conditions of Sale at any time.

The applicable Terms and Conditions of Sale are those accepted by the customer at the time the order is placed.

Any updates will be published on:

https://quetzallitequila.com

Customers are encouraged to review these Terms and Conditions of Sale regularly.

28. Contact

For any questions regarding these Terms and Conditions of Sale, an order, or a complaint, customers may contact:

SAS Quetzalli Email: info@quetzallitequila.com